VoIP Client Software
MaxCommunicator
MaxCommunicator is a powerful Windows .NET soft phone application. Using MaxCommunicator, employees can easily manage their calls right from their desktop PC, click to dial, presence management, personal call queues, call forwarding, transfer and conference, one number access and more – all integrated with the IP desktop phone.
MaxAgent
MaxAgent is a Windows .NET soft phone application delivering all of the MaxCommunicator call management features, plus additional features designed for a Call Center agent. With MaxAgent, Call Center agents can view the queue, monitor workgroup status, measure their own performance, review their log-on history and view the status of any workgroup or extension.
MaxOutlook
MaxOutlook is a version of AltiGen’s MaxCommunicator. MaxOutlook is integrated into Microsoft Outlook. You can access, configure, and perform several of the system’s PBX functions directly from within Outlook, including call handling, call forwarding, voice messaging, extension monitoring, conferencing, and One Number Access. Like MaxCommunicator, MaxOutlook allows you to obtain phone numbers to dial from a Microsoft Outlook Contact list. MaxOutlook also lets you see the incoming calls that have a matching record in the Contact list.
MaxInSight
MaxInSight, AltiGen’s new Call Center management application, collects operational data from your call center and displays real time statistics on a large screen monitor, including real-time workgroup queue status, workgroup agent resource status, customer service levels, and more. With multiple display options such as charts, graphs, gauges and numerical statistics, and the ability to set alerting conditions, MaxInSight helps to insure that your call center is operating at peak efficiency.
MaxSupervisor
MaxSupervisor is a Windows .NET application providing Call Center supervisors and workgroup managers with the ability effectively manage their workgroup queue. MaxSupervisor enables users to oversee multiple Workgroups with features such as queue monitoring, queue statistics, agent statistics and agent monitoring.
MaxCall
MaxCall can increase outbound calls by up to 300%. Approximately 80% of sales prospecting phone calls result in a voicemail message. With MaxCall you can record the “perfect†message one time to maximize productivity. Users can make their next call while the recorded message plays into the recipient’s mailbox. Multiple messages can be recorded for different calling campaigns and the agent never has to leave a fatigued or poor voice message again.
MaxMobile
Because of AltiGen’s expertise in developing software based IP telephony solutions, unlike other mobile communications applications, MaxMobile extends a complete set of business phone features to Smart Phones. Leveraging the capabilities of AltiGen’s MaxCommunications Server, MaxMobile enables phones to function as the single, converged business and mobile phone device. In most cases, the MaxMobile PBX feature set exceeds the capabilities of any current phone system you may have in place today.
