VoIP Server Software
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Exchange-based Unified Messaging
AltiGen’s integration with Exchange Server 2007 means that all voice mails are seamlessly routed to Exchange for storage and retrieval. Now voicemails, faxes, and e-mails can all be accessed via Outlook, Outlook Web Access, and the new Outlook Voice Access. With Unified Messaging, employees are more productive and the cost of separate systems is eliminated.
Meet Me Audio Conference Bridge
AltiGen’s integrated “Meet Me†IP Audio Conference Bridge supports from 12 to 120 conference participants. It includes an intuitive desktop interface for users to simply and easily set up, schedule, invite participants and manage conference calls. By eliminating the need to use expensive external audio conferencing services, the IP audio conference bridge delivers a rapid return on investment.
AltiReports
More than 40 reports provide detail and summary information for agents, workgroups and lines. Increase agent performance, optimize the efficiency of your call center and ensure member satisfaction with AltiGen’s comprehensive Call Reporting system.
Call Recording
Call Recording is a server application which allows all calls, designated calls or a sampling of calls to be automatically recorded and stored in a secure database. Also available is the VR Manager application for retrieval, reporting, and managing the centralized recorded audio files.
VR Manager
VRManager performs recorded file management — indexing, converting, tracking, playback, reporting, and other critical functions for call center customers who would like to keep recorded files for administrative, legal, or quality assurance purposes.
Automatic Call Distribution Engine
At the heart of AltiGen’s Voice over IP call center system is a powerful, software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call routing options, including Skills Based Routing and Priority Customer Routing.
Enterprise Manager
AltiGen’s VoIP business phone systems allow enterprises to seamlessly unite employees across the entire organization. AltiGen’s distributed architecture has been designed so they can communicate as if they were located in the same building with a single telephone system.
