Help Desk Hours

Contract Pricing

Because your business relies upon your computer system for data processing and communication, your organization’s success may well depend on the system’s consistently high performance. Equally important are the applications installed on your systems. Whatever your degree of reliance upon your computers – or its “value-in-use” – you need to know that your business will not be hampered, or halted, by “down-time” caused by failed components or poor service.

Celerius Consulting Services recognizes that today’s customers need more than just basic support. That’s why we offer a comprehensive service strategy designed to support all standard application software and hardware. A Systems Support Agreement offers the fast service that can give you that assurance.

Our Systems Support Agreement is available as a yearly support contract purchased in prepaid blocks of time at a substantially reduced rates when compared with our current $150.00 per hour fees.

Please call us at 410-879-7558 for our latest contract pricing.

Our Helpdesk services will be implemented to achieve the following objectives:

      • Provide network standards to reduce training, support and upgrade costs
      • Provide cost effective LAN facilities and services that satisfy industry standards, are expandable and support current and future applications
      • Provide the LAN users with reliable shared resources in a fault tolerant LAN environment that ensures the integrity and security of centralized data resources and critical applications
      • Provide comprehensive LAN documentation

Below is an outline of the typical services Celerius Consulting
Services provides during our on-site help desk hours:

Perform network preventative maintenance procedures:

      • Monitor the backup facility log weekly
      • Monitor network security log monthly
      • Perform routine (weekly) virus detection/removal
      • Perform routine (weekly) spyware detection/removal
      • Monitor network performance and file server’s disk monthly

Perform workstation preventative maintenance procedures:

      • Monitor user backup activity
      • Perform routine (monthly) disk and virus detection/removal

Perform routine network maintenance procedures:

      • Maintain printer servers/queues
      • Maintain file server software and updates
      • Maintain LAN automation facility (login/menu/batch)
      • Maintain LAN applications
      • Maintain LAN hardware, switches and cabling
      • Maintain disaster prevention procedures (eg. backup)

Perform routine change management procedures:

      • Evaluate impact of LAN changes and additions
      • Review and approve all planned network changes and updates

Review network disaster prevention/recovery plan twice a year

      • Recommend disaster prevention procedures as needed
      • Perform available disaster recovery drills
      • Perform network benchmark
      • Update network documentation

Pre-paid, scheduled blocks of Help Desk hours can help many types of companies. Let’s talk.

Contact Celerius